Terms of Service — Digital Literacy Consultants

Welcome to Digital Literacy Consultants ("DLC," "we," "us," or "our"). By accessing or using our website (dlczambia.com) or any of our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

1. Definitions

"Services" means our digital skills training programmes, technology supply, digital learning platforms, school digital lab installations and maintenance, merchandise, and any other offerings we provide.
"Website" means dlczambia.com and all its subpages.
"User," "you," or "your" means any individual or organisation accessing our website or using our services.

2. Use of the Website

You agree to use our website only for lawful purposes and in a manner consistent with these terms. You may not:

Use the website in any way that violates applicable Zambian or international laws and regulations.
Attempt to gain unauthorised access to the website's systems, servers, or data.
Submit false, misleading, or fraudulent information through any form on the website.
Use automated means (bots, scrapers, crawlers) to access or collect data from the website without our prior written consent.
Interfere with or disrupt the operation of the website or the servers that host it.

3. Intellectual Property

All content on this website — including text, graphics, logos, images, training materials, course content, and software — is the property of Digital Literacy Consultants or its content suppliers and is protected by Zambian and international copyright, trademark, and other intellectual property laws.

You may view and download content from our website for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, or otherwise exploit any content from our website without our prior written consent.

The Digital Literacy Consultants name, logo, and all related branding are trademarks of DLC. You may not use them without our permission.

4. Services and Engagement

4.1 Quotes and Proposals

Any quote, estimate, or proposal we provide is valid for the period stated in it and is subject to change until a formal agreement is signed. Submitting a quote request through our website does not constitute a binding contract.

4.2 Service Agreements

Our services are governed by separate written agreements, which will specify the scope of work, deliverables, timelines, fees, and any other relevant terms. In the event of a conflict between these website terms and a signed service agreement, the signed service agreement prevails.

4.3 Cancellation and Refunds

Cancellation and refund policies for training programmes, technology supply, and other services are set out in the applicable service agreement. Please review your agreement carefully before signing.

5. User-Submitted Content

By submitting any content through our website — including contact form messages, quote requests, CVs and application materials, or any other information — you represent that:

You own or have the right to submit the content.
The content is accurate and not misleading.
The content does not violate any third-party rights or applicable laws.

We will handle all submitted information in accordance with our Privacy Policy.

6. Third-Party Links

Our website may contain links to external websites, platforms, and services that we do not own or control. We are not responsible for the content, practices, or policies of any third-party website. You access external links at your own risk.

7. Disclaimer of Warranties

Our website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including:

That the website will be uninterrupted, error-free, or secure.
That any errors or defects will be corrected.
That the content is accurate, complete, or current.
Any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Digital Literacy Consultants and its directors, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or business interruption — arising from your use of, or inability to use, our website or services, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from your use of the website shall not exceed the amount you paid to us (if any) for access to or use of the services giving rise to the claim during the twelve months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Digital Literacy Consultants and its directors, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Your use of the website or services.
Your violation of these terms.
Your violation of any third-party rights, including intellectual property rights.
Any content you submit through the website.

10. Modifications to These Terms

We reserve the right to modify these Terms of Service at any time. Changes will take effect when posted on this page. The date at the top of this page indicates when the terms were last revised. Your continued use of the website after any changes constitutes your acceptance of the revised terms.

11. Governing Law

These Terms of Service and any disputes arising from them shall be governed by and construed in accordance with the laws of the Republic of Zambia. Any legal action or proceeding relating to these terms shall be brought exclusively in the courts of Zambia.

12. Contact

If you have any questions about these Terms of Service, please contact us:

Email: digitalskillszambia@gmail.com
Contact form: visit our contact page