Privacy Policy

Digital Literacy Consultants ("DLC," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website dlczambia.com or use any of our services.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

1.1 Information You Provide Directly

• Contact details — name, email address, phone number, and organisation name when you submit a contact or quote request form.
• Inquiry content — the content of any message you send through our website forms.
• Application details — CVs, cover letters, and other materials submitted through our careers page.

1.2 Information Collected Automatically

• Usage data — pages visited, time spent on the site, referring URLs, and interaction patterns.
• Device and technical data — IP address, browser type, operating system, and device information.
• Cookies — small data files stored on your device that help us understand site usage. See Section 7 for more detail.

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries — contacting you in response to a quote request, contact form submission, or other inquiry.
• To provide our services — delivering training programmes, technology supply, digital lab installations, and related services.
• To improve our website — analysing usage patterns to make dlczambia.com more useful and relevant.
• To communicate with you — sending updates about our programmes, services, and relevant content (only where you have consented).
• To comply with legal obligations — where required by applicable law.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in these circumstances:

• Service providers — with trusted third parties who help us operate our website and deliver our services (e.g., hosting providers, form processing services).
• Legal requirements — when required by law, court order, or government regulation.
• Business transfers — in connection with a merger, acquisition, or sale of all or part of our assets.
• With your consent — for any other purpose disclosed to you at the time of collection, with your consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Form submissions are retained in our records to allow us to service your inquiry and maintain a record of our interactions.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website forms are protected with CAPTCHA verification to prevent automated abuse. However, no method of transmission over the internet or electronic storage is 100% secure — we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to external websites that are not operated by us, including social media platforms, partner organisations, and third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policy of every website you visit.

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. You can disable cookies in your browser settings; however, some features of our website may not function as intended without them.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) for purposes including:

• Remembering your preferences (such as theme or language settings).
• Analysing site traffic and usage patterns.
• Ensuring the security and proper functioning of our forms.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict our processing of your personal information.
• Withdraw consent where we rely on consent as the basis for processing.

To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or other factors. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Email: digitalskillszambia@gmail.com
• Contact form: visit our contact page